- Shipping & Returns
Shipping & Returns
DROPSHIPHAIR.COM delivers to destinations all around the world--anywhere USPS, DHL, UPS and FedEx delivers! You will be notified of the delivery costs automatically before you submit your credit card details.
DROPSHIPHAIR.COM will ship orders according to your service and carrier specification. In some cases, if we must ship later than expected, we may, at no cost to you, upgrade you shipping service to ensure the order is received on time. With the exception of Ground and Priority Mail services, carriers will require a signature and generally operate between 8am and 7pm on weekdays only, so please ensure someone will be able to sign for your package.
ATTN: International buyers - We have no control over customs duties and taxes and cannot predict what they may be. Delivery outside the US and/or EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your Products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and DROPSHIPHAIR.COM are not responsible for them. Customs policies vary widely from country to country. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. You may want to contact your local customs office for further information. We will make every effort to deliver within the time stated on DROPSHIPHAIR.COM but we will not be liable for any loss caused to you by late delivery. Please Order from DROPSHIPHAIR.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as DROPSHIPHAIR.COM cannot be responsible for this. We cannot be held liable for items that do not arrive in the estimated time frame; this should be taken up with the shipping carrier. All orders once departing from our warehouse are then held responsible by the buyer (FOB—Shipping Point, Origin).
All returns must be in accordance with our agreed Terms & Conditions. If you are not completely satisfied with your purchase and the item(s) meet the requirements for return, we will gladly accept your unopened item in its original packaging for exchange or store credit within 3 days of carrier confirmed delivery. It’s totally WORRY-FREE!
If more than 3 days have passed since deliver or if the item has been opened, it cannot be returned or exchanged. Additionally, the following items are not eligible for return or exchange without exception: any customized items (includes any color processed hair and hand-tied items), items on final sale or clearance, chemical and/or liquid items (includes shampoo, conditioner, treatment, etc), and any product not in original, unopened condition. NO exceptions. Simply follow the online instructions to below complete a return and upon receiving your unique RMA number, you can send the item(s) back to us in accordance with our terms & conditions. Returns sent without an RMA number on the outer package will be refused and returned to the sender, without exception.
Returns step by step guide:
1) Visit this Store Policy page and request an RMA number (link below)
2) Enter the full reason for your return and your preference of exchange or store credit. (We do not offer cash refunds)
3) We will get back to you right away with a returns address and RMA number. ***Please do not ship anything before you care contacted via email.
4) Send your item(s) back to us with RMA number clearly printed on the package
5) Once the item(s) are received we will quality check and approve the credit or exchange
6) When processing is complete, we will send a product exchange immediately with a confirmation email of shipment. For store credit, the coupon code will be provided
7) The return process is now complete.
Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise. We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds, exchanges or store credit will be given on items that do not arrive back with us. Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.
In accordance with our Terms & Conditions, the return of hair products is not accepted should the item show evidence of being opened or in any way tried on, used or worn. No chemical products can be returned. Upon quality inspection, should an item be returned to us in any unacceptable condition, the item will be shipped back to the buyer at the buyers expense. The returned product must be un-opened and in the same condition as when you received it. All packaging and labels must be in tact and in no way cut or damaged. All returns must comply with these guidelines and will undergo a quality inspection upon their return. Upon approval of the return, our customer service will contact you directly via email to resolve the exchange or store credit issue.
Orders for services (ex: finishing services, graphics/packaging/web design) are NON-REFUNDABLE, AND NON-TRANSFERABLE. NO EXCHANGE.
Requests for order cancellation should be placed within 3 hours of order submission and must be sent in writing to sales@DROPSHIPHAIR.COM, to avoid any penalty. Cancellations for orders of stock items (an inventoried item) must be received prior to our shipping a part or all of the order. Orders that have already shipped may not be canceled.
After the initial 3-hour grace period, the order has already begun processing and any cancellation will incur a fee equivalent to a minimum of 50% of the order total or the fee may be the sum of all costs incurred up to the point of cancellation, whichever is greater.
Custom items may already be in the processing stage at the time of your cancellation request.Canceling any or all of a custom order accrues handling, processing, contracting, labor, and, any and all materials used, and any and all production time used, at any point no less than 50% of the cost of the custom item. If you must cancel an order for a custom item, be aware that you are responsible for all costs associated with your order to the point of cancellation and we will enforce this to the full extent of the law, including the involvement of collection agencies and litigation, if necessary, without exception or delay.
If any part of this Online Policy is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Online Policy will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Upon entering the DROPSHIPHAIR.COM site you are bound by this Online Policy in addition to any and all agreed Terms & Conditions. Management reserves the right to change this Online Policy at any time. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration, at your full cost, and the further terms of which are to be agreed between DROPSHIPHAIR.COM and yourself and provide no right or recourse to any relief of the Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.